Additional Store Policies

Rain Check Policy         


Los Altos Ranch Market will issue Rain Checks at a customer’s request for any advertised item that is out of stock.
  • It will be issued at a customer’s request.
  • It may be issued at any time or day that an ad item is out of stock.  This includes “one day” ad specials.
  • All Rain checks will be issued by Front- End Management.
  • All must have an authorized Management signature and expiration date.
  • A limit of one Rain Check will be issued for each item out of stock per customer.
  • All ad limits apply to Rain Checks.
  • Rain Checks will be honored for 15 days from the date of issue.
  • No photo copied Rain Checks will be accepted.
  • Customers are responsible for all applicable sales taxed for items purchased with Rain Checks.

 

 

 Refund Policy


 We stand behind all products we sell at Los Altos Ranch Market. If you are not satisfied with any purchase you make, you may return it for a full refund or exchange. Some exceptions apply:

  • All Baby infant formula, liquid or powder, is excluded from refunds or exchanges.
  • All refunds made for cash must be accompanied by the original cash receipt.
  • All refunds on items purchased with credit, debit or EBT will be placed back on the card issued at time of purchase.
  • Items returned without a register receipt may either be exchanged or credited on a Los Altos Ranch Market gift card at the Managers discretion.

Scan Policy  


It is our goal to have every item in the store scan through the registers with 100% accuracy.
  • If an item does not scan at the correct price, either below or above the posted price, please notify us and we will correct the mistake immediately. 
  • If an item scans at a higher price than is posted we will allow the item (1) to be purchased at the “lower” posted amount. The correct price will then be posted and/or changed immediately.
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